Address
Valor Materials US
North American Spec Desk
United States
Quote and documentation routing for fireplace and roofing interface packages.
Contact
Contact Valor Spec Desk
Reach the quote desk for BTU schedules, insert framing questions, and dealer routing. Include fuel type and target BTU/hr for faster replies.
Phone & email
Ask for tech support when you need insert framing notes or remote control accessory IDs.
Business hours
Monday–Friday
8:00 AM – 5:00 PM Pacific
Quote replies typically within one business day when model family and fuel type are included.
Social and dealer channels vary by region; for project work, email and phone remain the fastest path. Share whether you need a gas fireplace, electric fireplace, insert, or roofing chase interface so the desk routes correctly. When comparing domestic lead times against lower-cost imports, include required ship dates—amenity lounge downtime often outweighs a unit price gap.
Procurement managers should mention jurisdiction notes if inspectors have previously questioned vent terminations or clearance-to-combustibles. Specification writers can request CSA, UL, and ENERGY STAR language alongside BTU tables so Division 23 packets stay consistent with the packing list. Service contractors replacing valves or remote receivers should include the exact model and serial number from the nameplate.
What to include
- Model family or approximate BTU target
- Natural gas, propane, or electric
- Vent preference (direct-vent, vertical, none)
- Insert opening size if retrofit
- Unit count and project city
Clearance questions and mantel conflicts are welcome—attach a chase sketch if you have one. We respond with specification-ready notes, not a generic brochure dump.
If your project is trading decorative flame aesthetics against maximum heat output, say so in the message. We will return both the published input BTU/hr and the visual media options so architects and mechanical engineers stop arguing from incomplete sheets. Mention thermal bridging concerns at chase corners, moisture vapor transmission details for wet climates, and any fire resistance rating requirements on adjacent partitions so the desk attaches the right envelope notes.
For verification, ask the desk for cut-sheet PDF IDs matched to nameplate models, then confirm mantel/side clearances on site and fuel pressure at the valve before finishes close. Note whether you need CSA / ANSI Z21.88, UL 127/907, ENERGY STAR, or ASTM E108 Class A roofing context language in the packet. If electric media is in scope, state 120 V circuit availability and that ~5,000 BTU/hr equivalent heat is acceptable for that room.
Project inquiry form
Fields use the standard two-column compact layout for faster completion on desktop.